AI for Customer Intelligence: Personalization, Privacy, and the Intelligent CMO

This episode explores the razor-thin line between helpful personalization and invasive surveillance, opening with real-world examples where AI turned relevance into exposure.

A four-person panel, covering AI transformation, data governance, ethics, and systems architecture, breaks down how customer intelligence works, where it delivers value, where it risks harm, and the governance, design, and disclosure practices needed to keep personalization ethical and trust-worthy

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